Politique d’expédition

Shipping Policy

1. Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates and Delivery Times

Shipping charges and estimated delivery times are calculated at checkout based on your location and selected shipping method.
Standard Shipping: 15-20 business days.
Express Shipping: 10-14 business days.

3. Shipping Destinations

We currently ship to Europe, the U.S, and GCC countries.
If your location is not available at checkout, please contact us at adel@avexapro.com for assistance.

4. Order Tracking

Once your order is shipped, a tracking number will be provided via email.
Use the tracking information to monitor your shipment status.

5. Shipping Delays

While we strive to meet delivery timelines, delays may occur due to factors outside our control (e.g., customs, weather).
For assistance, contact us at adel@avexapro.com.

6. Lost or Damaged Packages

We are not responsible for lost or damaged packages during transit. However, we will assist you in filing claims with the shipping carrier.
For missing or damaged items, contact us within 15 days of delivery with your order details and photos.

7. International Shipping

International orders may be subject to customs duties, taxes, and fees. These charges are the buyer’s responsibility.

8. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. We are not responsible for undeliverable orders due to incorrect information.

9. Contact Us

If you have any questions about shipping, please reach out to us at:

Email: adel@avexapro.com

Phone:+44 741 120 3174